Thursday, May 28, 2020

How artificial intelligence can help aviation industry with contactless flying amid the crisis

Post the 60-day lockdown, as the Civil Aviation Minister, Hardeep Singh Puri issued guidelines to commence domestic flight operation with 1/3rd capacity from May 25, 2020, Bangalore International Airport (BAIL) has also decided to resume their domestic travel operations with a contactless journey from pre-entry of the airport to security check to the boarding of the flight.

The BAIL press release has stated that “The technology will continue to enable a seamless airport journey, with greater emphasis on health and safety.” Starting from their pre-entry process, which includes e-boarding pass and thermal screening of people to facial recognition system at the check-in process and self-service kiosk, BAIL has been relying on new-age technologies to transform the whole process of travelling.

Alongside, Hyderabad’s Rajiv Gandhi International Airport has also planned to resume its operations with contactless flying for their passengers. GHIAL has deployed thermal cameras for monitoring travellers along with Automatic Information Management System, a virtual help desk for guiding travellers with their problems, which in turn, omits any contact with travellers.
The COVID-19 created a halt for the aviation industry, with an 80% drop in the global flight activity at the end of April. Therefore, the aviation companies are strategizing differently to revamp their entire business process with digital technologies like AI, ML and RPA. In fact, from passenger identification and baggage screening to customer support and predictive maintenance, airports and airline companies can heavily rely on artificial intelligence to augment the industry work process.
28/05/20 Sejuti Das/Analytics India Magazine
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