Customers demanding cash refunds for flights axed because of the coronavirus are putting the squeeze on India’s travel agents, who are only receiving virtual money from airlines solely to be used for future bookings. Indian authorities have told airlines to repay passengers in cash for tickets booked during the nationwide lockdown, but there’s no such obligation when it comes to travel agents. That leaves them digging into their own pockets to appease disgruntled customers. The default option for most travel agents in other countries is to give credit notes and only provide a refund if asked.
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