Tuesday, May 26, 2020

To fly or not to fly: Roster change spells confusion for Air India passengers

It was a night of confusion for air passengers as airlines had to rework their entire flight plan after important cities like Mumbai, Hyderabad, Vizag, Vishakhapatnam, Chennai, Kolkata and Bagdogra resisted to opening up of flights from May 25.

Finally, it was decided that West Bengal will commence from May 28 and that in Andhra Pradesh will begin from May 26.

For Mumbai and Chennai, operations were decided to be resumed on a small scale with up to 25 departures and 25 arrivals for Mumbai and only 25 arrivals for Chennai with no limit on departures.

Vijayawada and Vizag airports have decided to resume flights from May 26 with 20 percent of operations while Hyderabad has resumed from May 25 with 15 departures and 15 arrivals on a daily basis.

This constant back and forth between airlines, airports, state government and union government made changes to the flight plan until late night and with the quarantine guidelines getting clarified at the last moment, it was a nightmare for all those who were to fly on May 25.

The problem was more with Air India as several passengers reached the airport for flights which were cancelled as per the latest flight plan.

"Air India was the last airline to inform passengers regarding cancellation of their flights, many passengers reached airports as Air India had sent SMS to customers in the midnight at 1:30 am but failed to make changes on their website and the flights which were cancelled were still showing confirmed on their website," Nishant Pitti of EaseMyTrip said.
26/05/20 CNBC TV18
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