Wednesday, June 24, 2020

Air ticket refunds pose problems to passengers

Air passengers say they are finding it difficult to get refunds for cancelled trips. Refunds come into the picture not just when passengers cancel tickets, but also when airlines cancel flights. Many airlines are offering credit, asking passengers to use it to book tickets again.
Metrolife called several airline offices in Bengaluru to ask about their cancellation policies. Vistara offers options both on cancelled flights and cancelled tickets, giving customers time till March 2021 to book again. 
For all flights cancelled by Vistara, customers can either fly on an alternative date free of any additional charges until June 30 on the same sector or extend the validity of their booking until March 31, 2021, to fly to any domestic destination. Fare differences will apply. In the case of passengers cancelling tickets, Indigo gives refunds after applying a cancellation fee.
Passengers lose Rs 3,500 if tickets are cancelled in the last three days before the travel date.  If flights are cancelled, Indigo refunds the full fare. On Spice Jet, if a ticket is cancelled within 48 hours of travel, the cancellation fee charged is Rs 3,500. Nishant Pitti, co-founder of ticket aggregation site EaseMyTrip, says, “In the case of Indigo and AirAsia, irrespective of the date of booking and nature of cancellation, we are giving a full refund. AirAsia had given the option for travel companies to give credit shell to the customers or credit to agent — we chose the latter.”
23/06/20 Anila Kurian/Deccan Herald
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