Friday, July 24, 2020

Passengers Await Refund On Cancelled Flight Tickets

Srinagar: In a clear violation of Supreme Court orders and the directions of the Civil Aviation Ministry, the airline companies are not refunding the passengers for the flight tickets booked since March 25 when lockdown across India was imposed to combat coronavirus pandemic.

Tens of thousands of people have been left in lurch by airline companies like Go Air, Spice Jet, Vistara, Air India and Indigo after their flights got cancelled due to the lockdown.

The airlines have failed to refund for the cancelled flights to the passengers even after a gap of four months. Many passengers allege that the airline companies were resorting to dilly-delaying tactics and mischief to grab their money.

“How can an airline withhold passengers’ money unendingly and force them to purchase fresh tickets?” Zamrooda Dar, a flier told Kashmir Observer.

Dar along with three others had booked an Indigo flight from Bangalore to Srinagar for March 31. However, the flight was cancelled due to the lockdown. She later rescheduled the flight for May 7.

“That flight too was cancelled. We again rescheduled the flight for June 10 and that too was cancelled.”

Dar later booked an Indigo flight from Bengaluru to Delhi on May 27. However, that flight again got cancelled. Since airlines could not reschedule her flight on next date she was left with no choice but to purchase a new ticket for June 10 against a hefty sum. The flight finally took off bringing her home along with three of her co-passengers.

However all her pleas for refund of repeatedly cancelled previous flights has met with negative response.

“I was left in the lurch after Indigo airlines informed me that my money was put in the ‘credit shell’. Meaning I have to travel again on the same flight within the validity period of the credit voucher to utilise the amount,” she said.
24/07/20 Kashmir Observer
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