Thursday, August 13, 2020

AirAsia implementing robotic process automation to raise productivity, reduce errors

Mumbai: Malaysian airlines group AirAsia on Thursday said it is implementing robotic process automation (RPA), which will help it increase productivity, reduce errors and redeploy resources to higher-value functions as it aims for higher cost savings and a better revenue. The new technology platform, which is part of the airline's digital acceleration programme, is being deployed in collaboration with Silicon Valley and India-based enterprise automation platform, AirAsia said in a release.
Business process automation represents the next step forward in AirAsia group's ongoing digital transformation process across the organisation, which has been going on since 2016.

AirAsia group, in the release, said it has already implemented end-to-end contactless procedures to facilitate essential travel.

These procedures include contactless payment kiosks, enhanced features on the AirAsia mobile app and contactless kiosks in all operating airports across Malaysia, Thailand, Philippines, Indonesia, and Japan, it added.

Following the adoption of the technology, with the contactless kiosks, guests making their essential travel can print their boarding pass and baggage tag after checking-in online on or through the mobile app, ensuring a full contactless check-in process, it said.
13/08/20 PTI/Economic Times
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