Saturday, September 19, 2020

Dedicated team at airport to answer flyers’ queries online

Kolkata: Alarmed by the confusion about RT-PCR report and quarantine guidelines among flyers from the UK headed to the city, Kolkata airport authorities have decided to form a team dedicated to answering queries over social media and e-mails.

On Wednesday, the inaugural flight had to start for Kolkata leaving behind 12 flyers — nearly 50% of total bookings for the day — as they didn’t have a RT–PCR Covid-19 negative test report with them. As per the SOP in Bengal, all passengers coming directly to the state on international flights must have the report of the test conducted within 96 hours prior to departure.

“The lack of dissemination of information to the passengers by some airlines is apparent as every day we have been receiving hundreds of queries over e-mail and Twitter. We are trying to address the problem from our end, replying to all the queries at the earliest with verified information and links to the latest central and state guidelines regarding passenger arrival,” Kolkata airport director Kaushik Bhattacharjee said.

Even on Friday, a day before the second Air India flight from London is scheduled, many from abroad continued to post their queries regarding quarantine rules and RT-PCR test mandate in Bengal.

19/09/20 Tamaghna Banerjee/Times of India

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