A Cambridge resident has been left frustrated and confused after her mother, a Canadian permanent resident, was turned away from a flight that would have brought her back to Canada.
Blessing Jayakumar's mother is 70, and was all set to board an Air France flight from Bangalore to Toronto via Paris when, Jayakumar says, employees turned her away.
"The airlines don't seem to know who they can bring in and who they cannot," she said.
She isn't sure if this was an Air France issue, or just a miscommunication among specific crew members, but "they simply told my mom 'you are not a Canadian citizen, so we cannot take you. We are strictly asked to bring only Canadian citizens.'"
They told her mother "this is a rescue flight, whoever booked it, booked it wrong," she said. Jayakumar contends that there was no information anywhere that indicated this was a rescue flight, or that permanent residents would not be allowed.
Jayakumar and her husband have been living in Canada for over 15 years. Her mother joined them later and received her permanent residency in March of 2019, she said.
Her mother went to India in November to visit family and escape the Canadian winter and was expected to return in April.
04/09/20 CBC News
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Blessing Jayakumar's mother is 70, and was all set to board an Air France flight from Bangalore to Toronto via Paris when, Jayakumar says, employees turned her away.
"The airlines don't seem to know who they can bring in and who they cannot," she said.
She isn't sure if this was an Air France issue, or just a miscommunication among specific crew members, but "they simply told my mom 'you are not a Canadian citizen, so we cannot take you. We are strictly asked to bring only Canadian citizens.'"
They told her mother "this is a rescue flight, whoever booked it, booked it wrong," she said. Jayakumar contends that there was no information anywhere that indicated this was a rescue flight, or that permanent residents would not be allowed.
Jayakumar and her husband have been living in Canada for over 15 years. Her mother joined them later and received her permanent residency in March of 2019, she said.
Her mother went to India in November to visit family and escape the Canadian winter and was expected to return in April.
04/09/20 CBC News
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