Wednesday, September 23, 2020

Air tickets refund case: Govt recommends 0.5% interest on delayed refunds, airlines oppose

The government on Wednesday informed the Supreme Court that the maximum it can do in the case related to delayed ticket refunds is ask the concerned airlines to give 0.5 per cent interest on refunds to affected passengers.

Representing DGCI, Solicitor General Tushar Mehta told the court that passengers can get 0.5 per cent interest on delayed refund from concerned airlines. “Given the circumstances, this is the maximum we can do after balancing all equities,” he said.

He went on to say that the “situation is not exceptional” and added that “someone will have to bear the brunt”.

However, airline companies including Vistar and AirAsia opposed the additional interest and said that main customers prefer credit shells instead. Credit shells are refunded credit points that have been refunded to customers whose flights were cancelled due to Covid-19 flight restrictions.

Meanwhile, the country’s largest carrier IndiGo said it has already refunded tickets for the lockdown period in full.

23/09/20 Aneesha Mathur/India Today

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