Wednesday, September 02, 2020

Supreme Court to make airlines party in tickets-refund case

New Delhi: Thousands of passengers seeking refund of air tickets of flights cancelled during the lockdown can take heart as the Centre informed the Supreme Court on Tuesday that a solution had been arrived at even as the SC agreed to add all airlines operating in India as parties in PILs seeking refunds.
Solicitor general Tushar Mehta informed a bench of Justices Ashok Bhushan, R S Reddy and M R Shah that a joint meeting was held and a solution had been arrived at by the civil aviation ministry, which may not be acceptable to all stakeholders. At his request, the bench granted the ministry a week to file an affidavit detailing the solution.
A consumer has a transactional relationship with an airline. He or she pays for a ticket and is put on a flight in return. In this case, it is true that flights had to be cancelled for reasons beyond the airlines’ control. But that is not the consumers’ responsibility and nor is it up to them to ensure the airlines’ financial health.
02/09/20 Dhananjay Mahapatra/Times of India
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