Thursday, October 22, 2020

Will Not Take Responsibility for Onward Connections: Air India Express

Air India Express, a subsidiary of Air India, has issued a new guideline amidst the tightening COVID travel restrictions. The Air India Express IX flights to Kuala Lumpur will now only fly passengers who have Kuala Lumpur as their final destination.

Air India has resumed several international flights under the Vande Bharat Mission. These flights however are in adherence to the changing travel restrictions of the partner country. The airline operates its flights in strict accordance with these travel guidelines. Hence, the notification issued by the flight company states that Air India Express being a point-to-point carrier cannot take responsibility for onward connections on other airlines.

This is because the airline does not have an interline agreement with any other airline. Interline flight agreements allow airlines to provide for an easier transition for passengers between connecting flights. An itinerary is used to coordinate between different airlines allowing for a single check-in which makes the process easier for passengers.

The airline has also instructed passengers to be in possession of all documents including visas that are required in the destination country.

21/10/20 Outlook Traveller

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