Thursday, October 15, 2020

Air travel picks up, but so do passenger complaints. Refunds the biggest source of ire

Air passenger traffic may have jumped in September, going by the data shared by industry regulator DGCA. But then so have customer complaints, which rose to a six-month high in September. More importantly, the incidence of complaints - measured for every 10,000 passengers - also increased after a dip in August.

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