New Delhi: Hyderabad has become the first Indian airport to offer e-boarding for international passengers. Passengers of IndiGo’s Hyderabad-Sharjah flight (6E 1405) on October 2, 2020, were the first to avail of this in-house developed service at Hyderabad International Airport Ltd (HIAL), which rolled out paperless boarding to domestic passengers in December 2015. Other schedule international carriers operating out of Hyderabad are integrating with the airport’s e-boarding system and will make use of the same soon.
“The service is currently available for select international flights of IndiGo. HIAL rolled out its e-boarding services for international flights after the government’s nod based on a rigorous and successful pilot… now started rolling out this indigenously developed digital solution to international flights, becoming the first airport in India to do so,” Hyderabad airport said in a statement.
GMR HIAL CEO Pradeep Panicker said: “Leveraging tech-enabled solutions to continuously elevate passenger experience is our key focus area. In Iine with this we are delighted to announce that after about five years of successfully operating e-boarding for domestic flights, we have launched e-boarding solution for international operations as well — a first for any Indian airport. In the present scenario of the pandemic, automating the passenger journey provides more pleasant airport experience.”
“After the successful pilot of the project and all regulatory approvals, we have used our internal capabilities to take up e-boarding solution for international operations. Implementation of successful E-boarding at RGIA is outcome of the collaboration with cross functional teams and all stakeholders, including our key partner IndiGo. We are confident that very soon we will get all our international carriers operating out of Hyderabad onto our e-boarding platform,” Panicker added.
Passengers are free to choose between using conventional paper boarding passes or electronic boarding passes on their mobile phones to use the system. Listing the benefits of e-boarding, HIAL statement said: “reducing queue waiting time; as an advance security solution, e-boarding removes redundancies at check points; real time data availability of all passenger check points helps airport to continuously enhance its operational efficiency and enhances overall safety and security of airport.”
27/10/20 Saurabh Sinha/Times of India
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