Thursday, October 29, 2020

Cancellation & rescheduling of flights hassle passengers

Pune: Many flyers are hassled over alleged sudden cancellation and rescheduling of flights as well as lack of updates from airlines following the suspension of night operations at the city airport from October 26 because of the runway re-carpeting work.

Vikas Saini, set to fly to Delhi on November 6 and return on November 27, said most airlines were still taking bookings for night-time flights. “I have a GoAir flight from Delhi to Pune at 9.30pm on November 27. The customer service representative of the airline told me until Tuesday that the flight was on though the Pune-Delhi flight for November 6 had been cancelled by the airline,” Saini said.

Shalwa Milind Karwe, scheduled to fly to Nagpur on November 25 and return on November 27, said, “I had no idea about the runway restrictions till Monday. I had booked a return ticket of an IndiGo flight for November 29, which was rescheduled to 11am. The timing was not suitable to me. Hence, I cancelled the ticket and booked a GoAir flight at 8.45pm on Sunday. I wonder why the airline confirmed my booking when the restrictions are already in place. I am trying to contact the airline but haven’t been able to speak to anyone yet.”

Working professional Ajay Shandilya said, “It has become very difficult to contact the airlines even on social media. I had to fly from Pune to Delhi, and from there to Ranchi on November 15. I decided to avoid the Pune airport and booked a direct flight from Mumbai to avoid any confusions.”

29/10/20 Joy Sengupta/Times of India

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