New Delhi: The government on Friday warned travel agents not to delay giving refunds to passengers in cases where the money has been paid back by airlines to them. Also in such cases, agents have been directed not to give travel vouchers for future use to passengers.
If agents still resort to these malpractices, then the Directorate General of Civil Aviation (DGCA) will initiate action against them for violation of the Supreme Court’s October 1, 2020, judgment on refunds for flights cancelled during the pandemic, say officials.
The regulator on Friday issued an order saying that as per the SC directives, “it is the obligation of travel agents to immediately transfer refund to passenger once the same is received by such travel agent from airlines. Withholding of such refunded amount, by travel agents, in any manner whatsoever, would amount to gross and blatant violation SC directions.”
The DGCA notes that “in certain cases airlines have already refunded fare amount to travel agent(s) but travel agents(s) are withholding the said refund amount and are not refunding the same to the passengers…. certain travel agents though have received the refund from airline but instead of refunding it to passengers, are issuing vouchers to such passengers on their own and thus indirectly withholding the refund amount with them.”
16/10/20 Saurabh Sinha/Times of India
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