Thursday, November 26, 2020

Flights cancelled, but airlines charge Rs 500 to issue refunds

Chennai: Airlines are charging Rs500 if passengers want a refund of tickets on domestic flights cancelled because of adverse weather at Chennai airport. They give two options -- to change the ticket to another date for free or cancel and get a refund.

However, those who opted for refund were surprised to learn that a cancellation charge is being deducted. And those who tried to change their travel date for free are not able to get a convenient date allotted.

V Darshan, who wanted to cancel his ticket from Chennai to Mangalore after IndiGo airlines cancelled the flight, was told that they will deduct Rs500 before refund. “I wanted to change my travel date but then they told me that I should fly out within two days. It’s unfair to have such conditions. I cannot travel in two days.”

GoAir too is deducting money before giving refunds for flights cancelled because of the cyclone. A passenger commented on social media, “When asked for refund, you are deducting cancellation charge. Pl give full refund.”

Passengers are facing many inconveniences regarding tickets after the flights were suspended on Wednesday. A passenger said date selection has been disabled for alternate flights on SpiceJet. IndiGo has given a passenger four options for the same day as flights are full for the subsequent days. To queries, IndiGo said alternative flights are shown depending on the availability.

Airline executives are telling passengers to approach customer care. However, there are complaints that it takes time to get a response from the call centre.

26/11/20 Times of India

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