Tuesday, November 10, 2020

Family reaches wrong airport, loses case against travel agency

Bengaluru: In an unfortunate turn of events, a Bengaluru family, holidaying in the US, reached the airport in Charlotte city, North Carolina instead of the one in Charlottesville, Virginia, from where their tickets had been pre-booked for an onward journey to Washington Dulles International Airport.

Having lost the ticket money and forced to make fresh flight bookings, the family on its return took a Bengaluru-based travel agency to a consumer court, which, however, dismissed the claims, citing their “failure to verify tickets”.

The proceedings unfolded at the Bangalore Urban 2nd Additional District Consumer Disputes Redressal Commission after Nagarbhavi residents R Badarinath, 51, and his family members lodged a complaint against the travel operator, Kuoni SOTC, for deficiency of service.

Badarinath and his family had got their travel tickets booked for their trip to the US in June and July of 2015 from SOTC. While on the trip, the family, in an attempt to fly to Washington Dulles in Chantilly, Virginia, went to the airport in Charlotte, North Carolina to take their scheduled United Airlines flight. But soon they realised their tickets were from Charlottesville, Virginia.

Left with no option, they had to spend over $1,927 on fresh tickets from North Carolina to Virginia. Badarinath and family reached Bengaluru and confronted Kuoni SOTC staff, stating that the travel agency had made an error because of which they had to spend more money on fresh flight tickets. With the travel agency maintaining it was not their mistake, the family approached the consumer court here on February 2016.

10/11/20 Petlee Peter/Times of India

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