Friday, November 27, 2020

Travel agents urged to refund processed fares to travellers

Mumbai: Travel Agents’ Association of India (TAAI) on Thursday appealed to members to refund airfares processed by airlines. It is to be seen how the appeal will be received by travel agents.

The matter pertains to flights cancelled this summer due to Covid lockdown. Airlines moved the sum paid for airfare into a credit account. But later, post-lockdown, some airlines processed the refund. In cases where the ticket was booked through an agent, the refund was sent to the agent.

“We have been receiving updates from authorities, airlines, consumer bodies and passengers that despite full refunds being processed by airlines, member agents are not settling accounts of travellers. With regards to refunds received by agents from airlines, we request members to kindly settle accounts with customers/travellers, who too are in despair,” said TAAI’s letter.

“Members can charge a nominal fee/service charge for efforts of undertaking a tedious and complicated process of processing refunds through RA/GDS mechanism on IATA’s portal or with low-cost carriers,” the letter added.

27/11/20 Times of India

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