Saturday, January 16, 2021

Flyers at a loss after Sat flight re-scheduled to Fri

Kolkata: Some passengers booked on SpiceJet flight SG-370 scheduled to depart Mumbai for Kolkata late on Saturday night have complained that the airline sent SMS on Thursday evening saying they had been rebooked on a flight taking off hours later on early Friday morning. Conventionally, when airlines reschedule flights, they do so at a later time and date.

According to Suvadeep Chakraborty, who was booked on flight SG-370 from Mumbai to Kolkata along with his wife Kasturi Desarkar and father Sushil Chakraborty, they had booked the late-evening flight that was to depart at 11.45pm on Saturday, January 16, so that he could finish his commitments in Mumbai before flying out.

However, around 6.40pm on Thursday, he received an SMS that stated their flight had been rescheduled to Friday morning and that it would depart at 5.30am. There was no way he could take the flight and decided to seek a rescheduling.

“My entire schedules for Friday and Saturday would have gone haywire if I opted to take the fight. Moreover, to take the flight, I would have to reach the airport by 3.30am and leave home at 2.30am. My father is 78-year-old and not in the best if health. Staying awake all night to take the flight would have taken a toll,” he explained.

The attempt to call up the airline and demand a change proved a Herculean task with Chakraborty unable to get through to the call centre. It is only when the problem was tweeted and the aviation minister and Prime Minister was tagged that an airline executive finally contacted the family.

An airline spokesperson acknowledged that advancing a flight is rare and was taken due to the unusual Covid situation.

16/01/21 Times of India

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