The Covid-19 pandemic and subsequent lockdowns have not only altered the lifestyle of billions of people but also dismantled travel patterns and habits, drastically affecting the aviation sector. With the resumption of domestic passenger flights in India, the Indian aviation industry is innovating to provide a safer travel experience for passengers while also adhering to government safety guidelines. Consequently, the industry has had to introduce guidelines for air travel covering social distancing, hygiene and sanitation, regular health and thermal checks with a focus on reducing touchpoints, crowd management, baggage claims, customer service, and security checks.
To tackle these challenges, the airline industry must leverage technology that delivers the experience passengers expect, automates operations to improve airport and airline efficiency, and in turn rebuilds passenger confidence.
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