Wednesday, February 10, 2021

Chhatrapati Shivaji Maharaj International airport awarded by ACI

Pune: The Chhatrapati Shivaji Maharaj International Airport (CSMIA) has been awarded ‘The Voice of the Customer’ recognition by Airports Council International (ACI), demonstrating the efforts of the airport in gathering passenger feedback to better understand their needs and preferences during the pandemic, its officials said.

The Voice of the Customer recognition was launched by ACI to celebrate the commitment of airports towards listening to passengers and adopting processes and procedures to meet changing expectations of customer experience in response to the pandemic.

“Since the outbreak of the global pandemic, CSMIA has extended every effort to provide a safe haven for passengers at the airport. In adherence to the norms of the government and regulatory bodies, CSMIA ensures stringent screening, social distancing, mandatory compliance with wearing PPEs and required gears, sanitization and disinfection processes. Simultaneously CSMIA has innovated the use of technology to promote contactless experience throughout the airport as well as adopted other initiatives like the installation of glass partitions on all counters, strategic placement of hand sanitizers, sanitization of cabs across the airport to name a few,” an official said.

10/02/21 Joy Sengupta/Times of India

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