Tuesday, February 23, 2021

Madurai airport bags second place in Customer Satisfaction Survey

Madurai: The Madurai airport has been adjudged second in the Customer Satisfaction Survey conducted for 50 airports in the country between July and December 2020. The airport secured 4.80 points out of 5.Recently, Airports Authority of India released the second round of the report.

The survey was conducted only for 17 airports in the first round and Madurai was not covered in it.

The only airports to take part in the second round of survey in Tamil Nadu were Tuticorin and Madurai airports. Turicorin airport secured twenty-ninth place with a score of 4.42 points.

An official from Madurai airport said that the survey is conducted once in six months taking various parameters into account, including parking facility, availability of trolleys, efficiency of check in staff, waiting time, helpfulness of staff, ease of finding way through the airport, facility for eating and availability of feeling safe and security.

The airport scored fairly well in flight information details, feeling safe and secure, availability of trolleys and helpfulness of staff.

23/02/21 Devanathan Veerappan/Times of India

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