Sunday, February 21, 2021

Soon, improved, customer-friendly website for AAI

Chennai: The Airports Authority of India (AAI) is planning to revamp the website of Chennai airport by roping in website developers after passengers complained that the website does not offer enough information, including live flight status.

“The plan is to rope in a professional firm who can design and run the site for us. The paperwork has been finalised and a tender will be floated soon,” said an official. The AAI will provide the content and will monitor it but the firm which will be awarded the work will be in charge of preparing a customer-friendly website.

Sources said the website of AAI airports are maintained by a team in the headquarters in Delhi. Though information about the facilities at the airport are updated periodically, it takes time for the changes to be brought online. This posed inconvenience to the passengers as Covid-19 restrictions led to frequent changes in travel regulations, documents and guidelines for domestic and international passengers.

Though private airports at Bengaluru, Mumbai, Hyderabad and Delhi have good websites with passenger information including live flight updates and RT-PCR test details, Chennai airport’s account on Twitter is a more popular source of information. This is posing a problem as people are not able to access information on travel restrictions and Covid checks at the airport from the website.

The existing website does not have information on flight schedules, details of health screening of passengers, quarantine rules. Instead it has only basic information about the airport and lists out food and beverages outlets and retail stores and other facilities. AAI started work to revamp the site around six months ago.

21/02/21 Times of India

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