Sunday, March 07, 2021

Mangaluru: Valuables go missing from woman's luggage after SpiceJet flight, complaint lodged

Mangaluru: In an unfortunate incident, a woman from the city allegedly lost valuable items from her baggage following her travel by SpiceJet flight from Dubai to Mangaluru.

Nazma Tabassum Ashraf, a resident of Kodialbail here, boarded the SpiceJet flight SG 146 on February 21 at 6.45 pm and landed at Mangaluru International Airport at around 1.45 am on February 22. When the flight landed at the airport, she along with co-passengers were informed at immigration that luggage would be delivered to their addresses personally by the SpiceJet staff within two days, as the flight could not carry baggage over its capacity.

On the morning of February 23, at around 9.30 am, Nazma received her baggage, which was dropped at her gate. The staff who delivered the baggage did not wait for her to check the baggage. "I was shell-shocked to see that my valuables - a Samsung mobile phone worth Rs 1 lac, an Apple wristwatch worth Rs 25,000 and a lot of expensive chocolates were missing from my suitcase. I rushed to the airport immediately to file a complaint about losing the valuables while the suitcase was in the possession of SpiceJet," she told daijiworld.

The lady at the SpiceJet counter at MIA assured that they would get back to her within 3 to 4 days. Meanwhile, she also filed a complaint with SpiceJet customer relations through email regarding the missing valuables. In reply to her mail, SpiceJet apologized for the inconvenience caused, but citing that it was a 'rare' case, refused to take responsibility.

"...baggage handling is monitored at each level, which minimizes the chances of a lapse that results in a misplaced baggage item. Unfortunately, what happened in your case is a very rare instance where baggage item has got misplaced. Spicejet also highly recommends that passengers must remove all the valuables and medication from their checked-in luggage and place them in their carry-on baggage. The airline does not accept any responsibility for these items," the airline replied to Nazma.

Speaking to daijiworld, Nazma said, "My luggage was delivered in an inappropriate way. When I received the suitcase, I found that it was tampered. When I complained through email, the people from the company conveniently washed their hands of the matter, saying that they were not responsible for what had happened. What I want to know is that if had they handed over my luggage on arrival, would this theft have ever occurred? Who asked the airline to keep my luggage with them for 48 hours? If they cannot take the responsibility of safeguarding our luggage, why should we agree to give our luggage to be checked in? Shouldn't the airline respect our trust and try to at least investigate the matter?

Speaking to daijiworld, PRO of SpiceJet said that the matter has not come to the company's notice.

07/03/21 Deekshith D V/Daijiworld

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