Panaji: Close to 300 passengers, most of them Indians, had to suffer an over 15-hour wait at Dubai International Airport after Air India abruptly cancelled a direct flight to Goa. The passengers, which included children and a few senior citizens, complained that they were not provided with any assistance and were left to fend for themselves.
The fliers said that Air India flight AI994, which was to arrive at Goa International Airport at 4.35pm, was cancelled at the last minute. The flight was then scheduled to fly to Mumbai.
“I think the flight had gone there yesterday and was supposed to come today,” said an AAI official.
Passengers complained that they were not provided with any food or given any accommodation by Air India.
“Air India cancelled flight in Dubai has us waiting in the airport for over 13 hours. No intimation, no hotels, no food, no direction, no staff in sight, plane load of passengers aimlessly waiting around,” said Mumbai-based creative professional Tanishaa Cunha.
Cunha said that no social distancing was maintained which put the passengers at risk of contracting Covid.
Nikita Shah, another flier who had a ticket to fly to Goa said that no representative from Air India came forward to help the passengers. “We’re not given any accommodation, nothing! What rubbish is this,” she said.
22/03/21 Times of India
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