Wednesday, April 14, 2021

IndiGo achieves real-time travel data integration with Red Hat Fuse

IndiGo, India’s largest passenger airline, depends on hundreds of applications to manage processes and functions from catering to crew scheduling. To reduce manual data re-entry across applications, the airline decided to use Red Hat Fuse to create a single interface that would provide real-time data access for all employees. With efficient, responsive integration through Fuse, IndiGo now saves ₹500 million per year in fuel costs and has improved its employee and passenger experience.

“Red Hat makes our processes more efficient by reducing manual intervention and errors, and enabling us to make decisions based on real-time information from our systems,” says Saurav Sinha, CIO, IndiGo.

IndiGo is India’s largest passenger airline. It relies on many commercial off-the-shelf (COTS), aviation-specific applications to support passenger ticket booking, crew scheduling, catering, load calculation, and other business functions and services. Additionally, the airline handles Aircraft Communications Addressing and Reporting System (ACARS) messages from its aircraft. These services are not only key to IndiGo’s success, but many of them are also critical to ensuring passenger safety. 

However, these applications required significant manual intervention to operate and maintain, leading to inefficiency and risk of human error. The airline also lacked a way to integrate its three primary application systems—scheduling, engineering, and reservations—and hundreds of smaller applications connected to these systems. Data entered into one application would have to be manually reentered in another application.

To better connect data from more than 400 applications and make it easier to use for its more than 25,000 employees, IndiGo sought to use a new integration solution to unite its application data in a single interface.

“Data was being entered for our passengers, engines, or our crews, but it was not available for other end users, like airports, to access,” said Charu Verma, Vice President of IndiGo. “The challenge we faced was to offer real-time access to this data and to be able to use it to make faster, better decisions. But if we wanted to provide a single interface for accessing application data, it meant that we needed a way to collect and integrate all of that data.”

14/04/21 Mediawire/Economic Times

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