Thursday, June 17, 2021

Going touchless: Flight attendant call button service on your smartphone soon

New Delhi: You may soon not need to press flight attendant call buttons to request for a coffee. With Covid push to go contactless, Collins Aerospace offering a new touchless in-flight solution for onboard crew and passenger services that will passengers to make service requests and shop inflight with their personal electronic devices, reducing passenger and crew touchpoints in the cabin. To be sure, this will be available if and when struggling to survive airlines decide to invest in this.

Part of Raytheon Technologies, Collins Aerospace says its new “electronic cabin bag (eCB)” solution is available to airlines across the globe. This digitalises and automates cabin crew tasks while enabling passengers to use their personal electronic devices for inflight shopping and service requests.

“By digitising documents, inflight processes and inflight inventory, eCB solution puts the information that the cabin crew needs to better serve passengers on a single device, replacing traditional paper-heavy processes. The solution also eliminates the need for passengers to touch high-traffic call buttons,” Collins Aerospace said in a statement, adding, “eCB is further enhanced when the aircraft has a satellite connection to enable real-time credit card payment verification — reducing the levels of fraudulent transactions.”

17/06/21 Saurabh Sinha/Times of India

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