Kochi: The Cochin International Airport Ltd (CIAL) won Airport Council International’s (ACI) Director General’s Roll of Excellence honour in airport service quality (ASQ). The ACI, a global body of airport operators, instituted the Roll of Excellence honour to recognise those airports that have consistently delivered excellence in customer service by winning multiple ASQ awards over a five-year period during the past 10 years. The decision is made based on the opinion of passengers collected through an AQS survey held by ACI.
“Cochin International Airport has consistently delivered excellence in customer service by winning multiple ASQ awards over five years during the past 10 years. CIAL is one of the only six airports worldwide that will receive the recognition this year,” said ACI World’s Director-General, Luis Felipe de Oliveira in a communiqué announcing the recognition.
“I am confident that you (CIAL) will continue to be a role model for airport service quality excellence and work with us to raise the bar in service standards and best practices within the industry,” he added.
CIAL Managing Director S Suhas said that the ACI’s service quality programmes have been helping the airport officials to ensure international standards in airport operations management. Suhas said that the Roll of Excellence honour was definitely a gesture from the global organization recognising CIAL’s commitment to the passengers.
23/06/21 Times of India
0 comments:
Post a Comment