A family of three were forced to wait nine hours with “no food or water” before reaching their quarantine hotel in Birmingham after arriving from ‘red list’ country India.
Savio D’Souza, 34, from Battersea, arrived from India to Heathrow Airport on June 27 with his wife and two-year-old daughter.
He described the government’s hotel quarantine system as “utter chaos” after he waited hours to reach his hotel to begin his 10-day quarantine.
Despite living in the capital, Savio, a Valuation Consultation, and his family were allocated a hotel in Birmingham to begin his 10 day government-mandated quarantine.
He said: "The entire process (booking, registration and processing) is convoluted, undermanned and inefficient.
“It was strict but it wasn’t clear at all.”
The Valuation Consultant added: “The government has washed its hands of it [and] outsourced the problem to these [companies who are] terrible for customer service.”
Savio’s hotel stay has cost him a total of £2,400.
He said: "The entire process (booking, registration and processing) is convoluted, undermanned and inefficient.
“It was strict but it wasn’t clear at all.”
The Valuation Consultant added: “The government has washed its hands of it [and] outsourced the problem to these [companies who are] terrible for customer service.”
The family left the UK to attend a wedding in what was then 'green list' India on April 16 and spent over 70 days there.
India was put on the red list on April 23, despite neighbouring Pakistan and Bangladesh having been on it since April 9.
The government has since faced criticism for the delay of adding India to the red list after concerns that this contributed to the rise in cases of the Delta variant - officially known as the B1.617.2 variant - which has since become the dominant strain in the UK.
01/07/21 Neha Gohil/My London
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