Tuesday, August 24, 2021

Flier finds trolley bag ripped, items stolen on Kolkata - Bengaluru flight

Kolkata: A software engineer from Bengaluru flying back home after celebrating Rakhi with her sister in Kolkata was shocked to find his checked-in baggage ripped from inside and some articles missing.

The engineer working with a US multinational retail corporation has levelled allegations of theft against the airline’s ground staff and took it upon social media to highlight the issue as the Airports Authority of India as well as the airline began separate enquiries to find out exactly how the mishap took place.

“I am a frequent flier but have never experienced such an act before. The soft trolley bag looked perfectly fine from outside when I had collected it from the conveyor belt after getting down at Bangalore airport. I didn’t even bother to open it on Sunday after reaching home. When I opened it on Monday, I found it ripped open from the inside. Thankfully, I didn’t have anything valuable inside or else it could have been catastrophic,” said Chandan Prakash, who had lodged a complaint over Twitter with the AAI and IndiGo airlines, in which he was flying.

Prakash shared multiple photographs and a video of the grey zip closure soft trolley on his Twitter handle tagging AAI, IndiGo airlines and Kolkata airport as he wrote: “Need immediate help & attention. Travelled Kolkata-Bangalore yesterday, things have been stolen from check-in luggage with the precision of a thief by your airport staff member”.

The bag’s primary chamber was locked with a combination lock. But the miscreants had unzipped the outer unlocked chamber and had ripped the inner clothing material with a sharp object to get access inside the bag. Airport officials said they are checking the CCTV footage.

Acting on his complaint, IndiGo replied on his video post terming the incident as serious. The airline later issued a statement saying: “We are investigating the matter with reference to this complaint and our customer relations team is already in touch with the passenger.”

24/08/21 Tamaghna Banerjee/Times of India

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