Tuesday, September 21, 2021

Emirates told to pay Rs 55k to flyer for missing bag

Hyderabad: A district consumer forum directed Emirates airlines to pay Rs 55,000 to a flyer from city for a missing bag at her destination Copenhagen.

The flyer, Sagarika M, had taken Emirates flight from Hyderabad-Dubai-Copenhagen on May 18, 2018. In her complaint, she said that one of her bags containing clothes and valuables went missing when she arrived in Copenhagen. She said that she stayed in Copenhagen until May 29 on which date she returned to Hyderabad, but the bag was never found.The complainant filed a complaint with the consumer body after the airlines refused to compensate her.

The airlines submitted that the complainant’s bag was handed over to it as check-in luggage on the flight. But they claimed the bag might have been taken by some other passenger or the complainant herself and was now claiming compensation on false pretences. “The contention of the opposite parties that the bag might have been taken by other passengers or by the complainant does not sustain. The bag is missing and it was not traced and handed over to the complainant,” the bench said.

21/09/21 Nirupa Vatyam/Times of India

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