Chennai: Eight passengers to Dubai missed their flight on Thursday at Chennai airport as they did not get their rapid RT-PCR test result on time. A server failure delayed results and caused confusion at the counters run by Hindlabs at the airport. The Airports Authority of India (AAI) is going to add more counters and have asked police to carry out crowd control.
An AAI official said more than 160 tests are being done per hour for passengers who are headed to the UAE and other countries in the Middle East six hours before departure. However, there was a technical snag on Thursday.
An AAI official said, “The labs faced an issue with the server from 2.30am to 3.15am and it was resolved soon. Since it was a peak load time, the reports were delayed but caught up to speed by 4.30am. Due to the delay eight passengers missed their flight and we have reimbursed the ticket cost and booked another ticket as per the passenger requirement.”
17/10/21 Times of India
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