Friday, October 22, 2021

Indigo faces public backlash over fee for check-in and printed boarding pass

Bengaluru: A torrent of anger and sarcasm towards Indigo airline was unleased online since Thursday afternoon following a tweet by a journalist about an elderly couple in tears at Mohali airport in Chandigarh as they were forced to buy their seats at Rs 750 apiece under mandatory web check-in and baggage payment. Despite not being tagged, Civil Aviation Minister Jyotiraditya M. Scindia, replied to the tweeter Rohan Dua saying he would definitely look into the issue.

When someone queried if the couple had asked for special seats like, front row ones, Dua went on to add they were charged for “regular seats, done from web check-ins.”

Despite Indigo later clarifying in a tweet that the couple was charged for 7 kg excess baggage and Rs 1000 as handling charges for an additional check-in bag, the issue just refused to die down. The airline statement made no mention of any fee for seats.

Indigo charges a passenger Rs 200 for printing of a boarding pass and the same sum as facilitation fee for domestic passengers if the check-in is done at the airport instead of a web check-in. This has been in place since October 17, 2020, said an Indigo spokesperson. 

Among those who expressed their annoyance over various charges levied by Indigo for its services was Bengaluru-based businessman, Prashanth George Verghese, a frequent domestic as well as international traveller. “This is truly ridiculous. No airline in the world charges you a fee for check-in at the airport. I remember paying Rs 200 at the Indigo counter at Bengaluru airport twice this year for the same, one was as recent as August, when I had to go to Trivandrum. However, the same fee was not followed for check-in at Trivandrum airport probably because they are worried that customers there would not tolerate it.”

21/10/21  S. Lalitha/New Indian Express

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