Civil Aviation Minister Jyotiraditya Scindia, has said he will definitely look into the issue after a passenger accused IndiGo of forcing people to buy seats paying extra under mandatory web check-in.
Journalist Rohan Dua had said in a tweet that the airline is forcing people to buy seats at Rs 750 apiece under mandatory web check-in and pay for baggage at Mohali airport.
Dua added that he saw an elderly couple in tears before the Indigo staff who argued with him for the same.
Flyer Accuses IndiGo Of Forcing To Buy Seat For Rs 750 At Web Check-In, Minister Responds
The minister responded to the tweet saying "Will definitely look into this."
Following this IndiGo, in a statement said that Dua and his co-passenger were charged extra as they had excess baggage of 7 Kg.
Dua contested this claim and said that "We only had three baggages. One weighed 9.6 kg, others were 12.3 kg & 14 kg — all of which met criterion of weight less than 15 kg. I tried best to explain that difference was 2 kg for hand baggage but crew didnt listen to us."
22/10/21 Bobins Abraham/India Times
To Read the News in full at Source, Click the Headline
0 comments:
Post a Comment