Monday, November 29, 2021

Woman, mom fly to Delhi, bag with coconuts retained at KIA

Bengaluru: Unaware that dry coconuts are prohibited onboard aircraft as they pose a fire threat, a young woman and her mother had a shock when they landed in Delhi and realised their suitcase with six coconuts was retained in Bengaluru.

The two are now on a quest to find the suitcase, which also contains clothes for a wedding they are scheduled to attend. The coconuts were to be part of a belated Bhai Dooj celebration in Uttarakhand.

Education content developer and Kodihalli resident Astha Chaudhary and her mother booked an Air India flight, AI 804, from Bengaluru to Delhi on Saturday as they were headed to their relative’s wedding in Kashipur, Uttarakhand.

“We checked in two suitcases at Kempegowda International Airport around 5am and took off in the 6.10am flight. We landed in Delhi by 9am. I was shocked to realise that one of our checked-in suitcases hadn’t reached our destination. I enquired with Air India ground staff at Delhi airport, who checked with their Bengaluru counterparts and informed us that the bag was retained in Bengaluru as there were dry coconuts inside,” Astha said.

She said Air India staff asked her to wait at the airport for an update on the missing luggage. “I waited outside the airport for two hours but there was no update. The airline gave me a property irregularity report for my complaint. Its phone helplines have been unresponsive since,” she claimed.

Astha is enraged that the airline failed to flag the coconut issue soon after her luggage was checked in Bengaluru. “If they had reached out to us at Bengaluru airport itself, we would have discarded the coconuts and got our bag with our wedding clothes. We had no clue dry coconuts were banned on flights,” she said.

29/11/21 Petlee Peter/Times of India

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