Bengaluru: A woman who flew from Bengaluru on Sunday morning to Lucknow with Deepavali sweets in her check-in baggage is yet to get them even as the festival has set in. Another flyer with a job interview in Mumbai had documents in his check-in bag that is yet to reach him. A third passenger who paid Rs 8,000 for excess check-in luggage to carry items for her newborn niece in the national capital too is waiting to lay her hands on them.
Like them, many passengers of IndiGo airlines have not received their baggage several hours after their flight from Bengaluru.
On Sunday morning, a technical issue in the baggage handling system at the Kempegowda International Airport (KIA) delayed 90% of IndiGo flights. Most flyers, who landed late at their destinations, were in for a shock as their check-in bags had not reached. Many were heading home for Deepavali with sweets, gifts and clothes for their families to places like Delhi, Mumbai, Kolkata, Lucknow and Jodhpur.
Many passengers said their complaints to automated phone lines of the airlines have not been of much use. Neha from Delhi shared online the ordeal her sister who flew from Bengaluru to Delhi went through after paying the airline Rs 8,000 as excess baggage charges. Until Wednesday, the family hadn't heard from the ground staff on the complaint.
IndiGo stated the bags were left behind due to baggage belt failure at Bengaluru airport and their team is working to fix the issue.
04/11/21 Petlee Peter/Times of India
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