Tuesday, February 08, 2022

Airport rank slips in service quality survey

Pune: The city airport has secured the 81st rank in the Airports Council International’s survey of the airport service quality (ASQ) in the fourth quarter (October to December) last year.

The airport had secured the 78th rank in the third quarter (July to September).

The slip in ranking under the ‘best airport by size’ category and the sub-category of an ‘airport with a passenger traffic of 5 million to 15 million passengers per year in the Asia Pacific region’, comes during the time when travelling was at its peak owing to the festive season.

Of the 33 parameters, under which marks were provided to the airport, the facility received fewer marks in 28 of them compared to the third quarter survey, resulting in a further slip in rankings. In basic parameters such as courtesy and helpfulness of airport staff, restaurant/eating facilities, shopping facilities, business lounges, comfort of waiting, cleanliness of washrooms, cleanliness of the terminal, waiting time in check-in and security checks, among others, the airport’s marks have come down.

“I was travelling for a vacation to Delhi during Diwali last year the chaos at the airport was unspeakable. The authorities and the CISF personnel just couldn’t manage the crowd. I don’t blame them as it exposed the fact that the airport desperately needs a bigger building,” Ritu Madhur Sinha, a Balewadi resident, said.

With the number of Covid cases coming down, travelling for vacations was expected to rise soon. “I am sure that the airport will yet again start witnessing heavy crowds and handling the same would be difficult again for the authorities. The crowd factor results in all facilities suffering,” another flyer who is booked for a trip to Goa in March, said.

08/02/22 Joy Sengupta/Times of India

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