Friday, March 04, 2022

TCS to play key role in overhauling Tata group-owned Air India

Mumbai/New Delhi: Tata Consultancy Services (TCS) is expected to play a pivotal role in overhauling Tata group-owned Air India, sources said, in order to bring the airline on par with private counterparts through tech-led reforms and cost efficiencies.

Tata Sons chairman N Chandrasekaran and TCS chief executive Rajesh Gopinathan are personally involved in analysing Air India’s cost optimization and tech-led transformation needs, the sources, who are aware of the discussions, said.

Some key TCS executives are also expected to move to Air India to oversee how the airline's systems can be overhauled across operations, supply chain and customer experience, they said.

TCS has deep experience providing technology for Tata’s JV with SIA - Vistara - and as well as for AirAsia, in which the Tatas have a majority stake.

TCS also provides a range of IT solutions for global airlines like Lufthansa Group, Virgin Atlantic, Star Alliance, Singapore Airlines, Malaysia Airlines, and KLM Royal Dutch Airlines.

“Gopinathan and Chandrasekaran are planning and assessing the flight operations, overall reliability, growth and transformation activities and they are also closely involved in the assessment process,” one executive said. “It will be an end-to-end digital transformation from an operational, supply chain, and customer experience perspective.”

Last month, Chandrasekaran had during a virtual address to Air India’s staff said the group would ensure Air India is financially fit, upgrade aircraft, bring in new fleet and make it the “most technologically advanced” airline globally.

TCS has already started working on the initial assessment of Air India’s technical needs, but a formal implementation of programmes will begin only after the erstwhile government-owned entity gets a new CEO.

04/03/22 Romita Majumdar & Surabhi Agarwal/Economic Times

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