Air India is set for a tech upgrade by moving to a new service provider, Amadeus, for its reservations system. The carrier is going through a series of changes under the Tatas, including a system overhaul to save money and improve efficiency.
Air India will move to Amadeus passenger service system (PSS) from June 1st in an attempt to improve the process of its flight scheduling, ticket reservation, e-commerce, loyalty program, and departure control. The carrier hopes that the switch will offer a smoother booking experience on its website and mobile app.
An airline source discussed the difference between AI present system and Amadeus with the Business Standard, saying that the current PSS developed by SITA is a legacy product while Amadeus PSS has a modern interface, better functionalities, and a faster response time.
Last year, Air India invited bids for a new seven-year PSS contract in March as its existing agreement with SITA is due to end in June this year. But Sabre approached the court in June after Air India selected Amadeus for the contract and accused the airline of favoritism in the selection process. The court, however, ruled in favor of AI's decision to go for Amadeus.
25/05/22 Gaurav Joshi/Simple Flying
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