Chennai: Airports Authority of India (AAI) continues to struggle to set right delays faced by passengers while clearing immigration in the departure and arrival terminals of Chennai airport.
The complaints about delays and crowding at immigration counters has started to crop up quite often as international flights have resumed almost to the pre-Covid level.
The airport handles around 24 international departures overnight and more than 10,000 international passengers use the terminals per day.
On May 18, passengers to Kuala Lumpur had to wait for more than an hour to clear immigration as adequate counters to handle the number of passengers were not operated.
Prathap, a passenger, said, “It took almost an hour for the passengers to clear immigration at the departure at around 9.50pm. There were six counters functioning and passengers were divided into groups which means there were just two officers serving 100 people.”
However, the immigration officials said that 13 counters were functioning in departures and 12 counters in the arrival terminal. Another version said that nine to 10 counters were operational on the same night.
Though the authorities claim that adequate counters are being operated, passengers suffer delays and crowding on many of the days causing people to complain.
C Mohan, retired deputy general manager, Air India, said that passengers are suffering due to poor planning and indiscriminate allotment of slots for airlines without considering the infrastructure at the terminals.
24/05/22 V Ayyappan/Times of India
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