Wednesday, May 25, 2022

SpiceJet flights delayed after ransomware attack

Certain SpiceJet systems faced an attempted ransomware attack last night that impacted and slowed down morning flight departures on Wednesday, the budget carrier says in a statement.

Many passengers took to microblogging platform Twitter after they were stuck at airports across the country.

"The flights are NOT operating normally! The Delhi Dharamshala flight is still stranded on the runway since 6am! I have a sick child with me, making this wait extremely difficult. There is no update on when the flight will take off or whether it will take off or not!" Twitter user Prajakta Tanksale writes on the social media platform.

Passengers also complained about the absence of the airline's ground staff at boarding gates.

Yogesh Vaishnav, another Twitter user who was stuck at the airport, says: "SG 1008 haven't moved an inch in 6 hrs. We have boarded two times in the same carrier today. Both times the flight attendants mentioned they are awaiting an 'approval letter'. Passengers are becoming agitated now. Please act fast."

Meanwhile, the low-cost carrier claimed that it has "rectified" the situation. "Our IT team has contained and rectified the situation and flights are operating normally now," the company says.

25/05/22 Fortune India

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