Thursday, July 28, 2022

New AI CEO gets started on fresh Ops structure

Air India's new CEO Campbell Wilson has embarked on creating a new, efficient operational structure for the Tata-owned carrier, with the government signing off on his security clearance, said people with knowledge of the matter. Armed with a mandate to turn Air India around, he's currently busy with key management hiring decisions, officials said.

Wilson, former CEO of Singaporean low-cost airline Scoot, took over at Air India on June 16.

He's focusing on fixing systems and processes to ensure on-ground efficiencies besides keeping close tabs on daily losses, which have fallen significantly, according to the people cited above.

"He has been tasked to create a customer-centric and service-oriented culture," said one of them. "Currently, he will build a management team to take the plan forward."

Tata Sons chairman N Chandrasekaran, who has been leading the airline, will continue to be directly involved in the transformational process with Wilson at least for a year, officials said.

Wilson had called on Tata Sons chairman emeritus Ratan Tata in Bombay House last month before taking charge.

The Tata Group has already invested Rs 15,000 crore in the airline and is focused on building talent, training, deployment of IT systems and creating a modern fleet aside from improving ground handling through data analytics. Execution, customer service and bringing new energy into the airline will be the CEO's immediate focus, a top company official said.

"He will take a while to understand and fix issues and will need handholding by the chairman for a while," the person said.

28/07/22 Kala Vijaya Raghavan/Economic Times

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