Kochi: In order to improve passenger experience and make baggage check-in service smoother and hassle-free, Cochin International Airport Ltd (Cial) has launched automated self-bag drop machines. It will complete the baggage check-in process within 60 seconds and passengers won’t have to stand in queues.
Usually, the baggage check-in is done by the staff of respective airlines, who collect the bags, check it in and send to the ground handling teams using conveyor belts and often this takes much time if the queues are long. The facility will help the passengers to drop the check-in bags on the conveyor belt themselves without the assistance of airline personnel.
The facility is currently installed at Terminal-1, which is the domestic terminal. The passengers can collect the printouts of the boarding pass and baggage tag print out from Common Use Self-Service (CUSS) kiosks at the terminal. Cial has around 10 CUSS kiosks. Once the baggage-tag is attached to their luggage, the passengers can proceed to the self-bag drop facility and drop them.
Also, the advanced feature module of the self-bag drop system will automatically scan the baggage tags instead of passengers manually scanning them. There are four self-bag drop systems, which are installed at the check-in counters 27-30 at T1.
19/07/22 Times of India
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