Thursday, August 04, 2022

Indigo introduces three-way exit for flyers, saving turnaround time

 New Delhi: Deboarding an aircraft from the left side has been a long-lasting practice in commercial aviation. But, this changed on Tuesday, perhaps for the first time, as passengers disembarked an IndiGo flight in Delhi from the right side on the front.

IndiGo has worked on a three-door exit formula — two on the left and a front door on the right — to save at least five minutes of turnaround time per flight. For the airline, which operates 1,600 flights day, this will lead to a cascading impact and save a significant amount of time across the network.

“The usual turnaround between 30 and 35 minutes for IndiGo. Using the third ramp is a simple but effective process through which we obtained results of improving turnaround time by an average of five minutes,” said Sanjeev Ramdas, executive vice-president, who heads IndiGo’s airport operations.

Achieving a faster turnaround is critical for low-cost carriers as the business model involves utilising planes for as many hours during the day as possible.

IndiGo under Ramdas has been using ramps instead of step ladders from Day One, which makes the boarding and deboarding faster. The airline as of now is trying the new process in Delhi, Mumbai and Bengaluru and will only use this for aircraft arriving at remote parking stands — which are away from the terminal building. Ramdas said he intended to roll out the three-door deboarding process for at least 70 per cent of IndiGo’s flights.

04/08/22 Arindam Majumder/Business Standard

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