Monday, January 09, 2023

Air India fell short, should have acted faster: Tata Sons chairman reacts to urinating incident

In his first remarks on the issue, N Chandrasekaran, Chairman, Tata Sons and Air India, said on Sunday that the airline’s response to the incident on its New York-Delhi flight on November 26, when a drunk man allegedly urinated on a woman co-passenger, should have been “much swifter”.

“The incident on Air India flight AI102 on November 26th, 2022, has been a matter of personal anguish to me and my colleagues at Air India. Air India’s response should have been much swifter. We fell short of addressing this situation the way it should have been,” Chandrasekaran said in a statement.

“The Tata Group and Air India stand by the safety and well-being of our passengers and crew with full conviction. We will review and repair every process to prevent or address any incidents of such unruly nature,” he said.

Chandrasekaran’s statement came a day after the airline CEO, Campbell Wilson, said on Saturday that the airline could have handled the situation better. He said four cabin crew and a pilot had been de-rostered, and the airline is reviewing its policy of serving alcohol on flights.

09/01/23 Indian Express

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