The District Consumer Disputes Redressal Commission of Chandigarh has directed an airlines and its ticket reservation unit to refund Euros (€) 600.46, and pay Rs 17,000 as compensation and cost of litigation for not refunding the amount of cancelled tickets.
Uday Vir Garg of Chandigarh alleged that he had booked online tickets for travel from Berlin to New Delhi via Istanbul on March 1, 2021, and for travelling back from New Delhi to Berlin via Istanbul on March 30, 2021, on payment of the requisite cost of tickets. The complainant was, however, informed through email on February 15, 2021, that the tickets have been cancelled and that he would be entitled to a refund of €606.46.
Garg alleged that thereafter he has been trying helpline numbers of the Turkish Airlines unit and senior reservation/ticketing & customer relations North/East India unit to get the requisite amount refunded. However, there has neither been any positive response nor any credit of the amount to his account. The complainant said that he received an email from the ticketing and customer relations North/East India Unit, asking for sharing the Turkish Airlines e-ticket number, which the complainant promptly shared the same day, but to date there has been no refund or update of any kind.
08/01/23 Indian Express
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