Wednesday, January 11, 2023

Deny boarding to passenger if...: Air India tells cabin crew amid peeing row

Pankaj Upadhyay: Air India is facing severe criticism after two incidents in which drunk passengers urinated mid-air came to the fore. The news led to massive outrage with criticism of how Air India handled the incident.

In the aftermath of the incidents, Air India has issued a circular to all its cabin crew with regard to handling and reporting of unruly passengers. The airline has asked duty and station managers to deny boarding to a passenger if he or she is considered a safety risk.

“If, in the opinion of the duty manager, station manager, the passenger is considered a safety risk, he/she should be denied boarding," it said.

The latest circular said that reporting of passengers exhibiting unruly behaviour is a must even if the parties involved arrive at a perceived amicable settlement or agreement post the incident. The airline has said that the incident has to be reported immediately post landing and the relevant documents need to be signed by the commander of the flight.

On November 26, a man who was allegedly drunk when he apparently urinated on one of his co-passengers in the business class cabin of a New York-Delhi flight. The accused, identified as Shankar Mishra, has now been arrested.

Merely a few days after the shocking incident, another episode of a 'drunk' male passenger allegedly 'urinating' on a blanket of a female passenger was reported on the Paris-Delhi sector but penal action was not pressed after the passenger gave a written apology. This incident happened on December 6 on Air India flight 142. The man who was apprehended by the CISF was later allowed to leave after the two passengers had a mutual compromise and the accused tendered a written apology.

11/01/23 Pankaj Upadhyay/India Today

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