In one incident, a drunk passenger was caught smoking in the lavatory
and was not listening to the crew. In the second incident, another
passenger allegedly relieved himself on a vacant seat and blanket of a
fellow female passenger when she went to the lavatory, according to
DGCA.
Both incidents happened on the Paris-New Delhi flight on December 6,
2022.
"Air India didn't report the incident until DGCA sought the incident
report from them on 05.01.2023. After perusal of the reply submitted by
Air India through email dated 06.01.2023, prima facie it emerges that
provisions related to the handling of an unruly passenger... have not
been complied with. It has been noted that the response of the airline
has been lackadaisical and delayed," the regulator said in a statement.
The Directorate General of Civil Aviation (DGCA) has issued a show
cause notice to the accountable manager of Air India as to why
enforcement action should not be taken against them for the dereliction
of their regulatory obligations.
"However, to follow the principles of natural justice, they have been
given two weeks time to submit their reply to DGCA and based on that
further action will be taken," the statement said.
Under DGCA rules, the airline concerned is responsible for informing the
regulator within 12 hours of landing in case of any incident of unruly
passengers/ passenger rage/passenger misconduct reported in their
flight, the statement added.
Besides, the airline concerned has to set up a three-member internal
committee. It will have a retired District & Session Judge as Chairman, a
representative from a different scheduled airline as a member and a
representative from a passengers association or consumer association or
retired officer of the Consumer Dispute Redressal Forum as the third
member.
09/01/23 PTI/Manorama
To Read the News in full at Source, Click the Headline
09/01/23 PTI/Manorama
0 comments:
Post a Comment