Kumar moved the
consumer forum in June 2015, alleging that he caught a fever after he had to fly
from Cochin airport to New Delhi all drenched as there was no rain shelter
facility while boarding the flight.
Kumar had sought compensation of Rs 1 lakh from the airport. He had also
levelled serious allegations regarding the deficiency of service at the airport and
the insufficiency of CISF personnel there.
The compensation order was issued by DCDRC president D B Binu and
members V Ramachandran and Sreevidhia T N.
The complainant, who claimed to be a frequent flyer, alleged that he could not
catch connecting flights on several occasions due to delays in departure from
CIAL owing to a lack of CISF personnel who manage the security checks.
He said he had lost lakhs due to the poor management of the airport but claimed
only Rs 1 lakh for the said instance.
The consumer forum, in its verdict dated April 19, 2023, said the complainant
failed to provide evidence for his claim of Rs 1 lakh towards the deficiency of
services at the airport.
However, the forum found CIAL guilty of not providing a boarding ladder with
a rain canopy or cover. The forum stated that the airport authorities failed to
prove their claim that it was up to airline companies to provide passengers with
such facilities.
12/05/2023 Manorama
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