Tuesday, May 09, 2023

Comfy chairs & recliners at Pune airport's new terminal

Pune: The new terminal building of the Pune airport will have nice, comfortable chairs and even recliners, said an official.

With the integration of the new terminal building with the existing one likely to be completed next month, a senior Pune airport official said that passenger comfort was a priority. "The new building, which is likely to start operations from September, will have several facilities, including good seating arrangements. Proper seating is very essential in any public transport facility. We have received complains about the condition of chairs at the existing building. However, there will be no such problem at the new terminal," an airport official told TOI.

Pune airport director Santosh Dhoke confirmed that recliners will be provided at the new terminal.

The Pune airport has not been doing good in the airport service quality surveys conducted by the Airports Council International. The feeling of comfort, according to many surveys, has been missing from the airport, resulting in the facility losing points. "One of the basic reasons is uncomfortable chairs. It becomes extremely difficult for any flyer to wait in the absence of comfortable chairs, especially when the flights are delayed," Varun Chalki, a frequent flyer, said.

Sonal Jayankar, another flyer, said that many chairs were in bad shape at present. "They are mostly dirty, and the cushions are torn. Moreover, many flyers don't care about cleanliness and keep their leftover meal boxes, tea and coffee glasses on chairs, instead of putting them in dustbins. In airports like Delhi and Mumbai, the chairs are extremely comfortable, and there are long recliners for flyers to take a nap, if the flight is delayed or there is a long layover. For an airport, which witnesses more than 20,000 passengers daily, Pune airport authorities should have better passenger amenities," he said.

09/05/2023 Joy Sengupta/Times of India

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